Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is delivered (except for orders, including pre-orders, paid for with a Gift Card, eGift Card or Vouchers which are charged at the time you place your order, not when your order is delivered). Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order.
We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge.
To have the product purchased at www.tophwithlove.com repaired/replaced, please go to the Customer Service area located on the bottom portion of the home page. Click Return and completely fill-up / answer the Product Return form within (48) hours upon receipt of item. No monetary refunds shall be given.
Customer must specify his name, order number and a brief explanation as for the reason for return. The customer is responsible for the shipping back costs. No returns will be accepted without www.tophwithlove.com prior confirmation via email for the acceptance of the return.
If there are noticeable damages or factory defects to the item upon delivery, DO NOT accept the item. Once you accept the item, it is already considered sold. We charge a handling fee for returned items, 10% of the item price or P500, whichever is greater.
Defective items must be returned within three (3) business days from the date of delivery and should be in its original condition.